Payment Policy & Grievance Redressal

AcademicVox ensures that every student transaction is protected with military-grade encryption and executed through Reserve Bank of India (RBI) authorized payment gateway infrastructures.

1. Supported Payment Gateways & Modes

We process payments through Razorpay, supporting all major digital payment modes in India:

• Unified Payments Interface (UPI): Google Pay, PhonePe, Paytm, BHIM, Amazon Pay, and dynamic UPI QR Code.
• Cards: RuPay, Visa, MasterCard, and Maestro debit & credit cards.
• Netbanking: 50+ Indian commercial banks including SBI, HDFC, ICICI, Axis, PNB, and Kotak.

2. Transaction Security Standards

All checkout sessions use 256-bit SSL encryption (TLS 1.3). AcademicVox never stores, captures, or views sensitive card numbers, CVVs, or bank passwords. All payments comply with PCI-DSS Level 1 certification via Razorpay.

3. Pricing, Taxes & Currency

All prices listed on AcademicVox are denominated in Indian Rupees (INR / ₹) and are inclusive of applicable digital access fees. No hidden surcharge is levied at final payment.

4. Grievance Officer Details

In accordance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Redressal Officer are as follows:

All grievances received are acknowledged within 24 hours and redressed within 48 to 72 business hours.